ServiceNow Development

Become a ServiceNow Developer

Master ServiceNow Development focused on ITSM — the platform enterprises use to manage IT services, incidents, changes, and workflows. Build job-ready skills in 3 months with hands-on labs.

3 Months Topic: ITSM Max 10 Students Hands-on Labs Certificate

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ServiceNow Development

ITSM Program

Class Duration1.5 Hours/Day

Days Per Week5 Days (Mon–Fri)

Batch SizeMax 10 Students

ProjectsHands-on Labs

AssessmentsWeekly Exams

PlacementNo Placement Assurance

₹15,000 ₹18,000 17% OFF

No Cost EMI ₹5,000/mo · No hidden charges

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Who Is This Course For?

IT support / helpdesk professionals wanting to move into ServiceNow roles

Freshers targeting enterprise platform & ITSM careers

Developers and admins starting a ServiceNow developer path

Anyone seeking in-demand skills used by large organisations worldwide

Course Curriculum

ServiceNow Platform Fundamentals

Weeks 1–2 · Core platform

Introduction to ServiceNow & cloud platform overview

Navigation, UI, lists, forms & filters

Users, groups, roles & basic access control

Tables, fields, dictionaries & form layout

Personalising lists, related lists & UI policies intro

ITSM – Incident, Problem & Change

Weeks 3–5 · Core ITSM

ITIL basics mapped to ServiceNow ITSM

Incident Management – lifecycle, SLAs, assignment

Problem Management – root cause, known errors

Change Management – types, CAB, risk & approval

Knowledge Management & CMDB overview

Service Catalog & Request Management

Weeks 6–7 · Catalog

Service Catalog vs Record Producer

Catalog items, variables & variable sets

Request / RITM / Task flow

Order guides & catalog UI policies

Workflows, Business Rules & Scripting

Weeks 8–10 · Automation

Flow Designer / Workflow basics for ITSM

Business Rules – before, after, async

Client Scripts & UI Policies

Notifications, events & email templates

GlideRecord basics for developers

Reporting, Labs & Career Prep

Weeks 11–12 · Capstone

Reports, dashboards & performance analytics intro

End-to-end ITSM lab on a ServiceNow instance

Best practices, update sets & environment hygiene

Interview topics for ServiceNow Admin / Developer

Resume tips & career guidance (no placement assurance)

Live Projects

Lab

ITSM Process Lab

Configure Incident, Problem and Change processes with assignment rules, SLAs, and notifications on a practice ServiceNow instance.

ITSM Incident Change SLA

Lab

Service Catalog Flow

Build a catalog item with variables, approvals, and a workflow that creates fulfillment tasks end to end.

Catalog Workflow Approvals Tasks

Tools & Technologies

ServiceNow ITSM Service Catalog Client Scripts Flow / Workflow Reports

Weekly Class Structure

Mon–Fri

1.5 hrs Live Class

Concepts, demos, Q&A

Labs

Instance Practice

Guided exercises on ServiceNow

Weekly

Progress Assessment

Tests + doubt-clearing

Flexible

Batch Timings

Morning, Evening & Weekend

Navigate & configure the ServiceNow platform

Run ITSM processes: Incident, Problem, Change

Build Service Catalog items & request flows

Use workflows, business rules & client scripts

Create basic reports & dashboards

Prepare for ServiceNow Admin / Developer interviews